Shipping & Return Policy

SHIPPING 

-Items are shipped in 1-4 business days through USPS and include tracking 

-MTO (Made to Order) items ship after the turnaround/production time. Turnaround time is stated in a banner at the top of the website, and at the beginning of the description of each MTO listing. Turnaround time is only applicable to MTO listings 

-I am not responsible for lost or stolen packages 

-International customers are responsible for any customs fees or taxes that may apply

Shipping costs:

Regular sized ears (most)

$6-$7 US

$20-$31 INTL 

Large sized ears (lop bunnies, gremlins)

$10 US

$22-32 INTL 

Ear & Tail sets

$10-$15 US

$22-32 INTL

 

RETURNS/REFUNDS

-I do not accept returns.

-Please make sure you are looking through photos and reading descriptions. As they’re not machine made, each pair could have minor variations or imperfections. I post a lot of details, photos, try ons, etc. on my social media accounts prior to releases

-It is extremely important to me that everyone is happy with their orders- if you have any concerns with an order please contact me through Instagram or email!

 

EAR CARE 

-Ears should be stored in a dry space out of direct sunlight. Fur tufts should be brushed gently before/after wear. A tooth brush, comb, or pet brush works

-While the airbrushing is water resistant, you should avoid getting the ears wet. Some pairs with certain accessories, like moss or flowers, should be handled with extra care

-They’re wired making them posable and slideable along the headband, but should be done carefully to preserve the ears and wire. Bending them too far/too frequently could damage the ears and weaken the wire. Wiring can be tightened on the headband if necessary, using a small pair of craft pliers

 

IF YOU HAVE ANY QUESTIONS PLEASE FEEL FREE TO CONTACT ME THROUGH INSTAGRAM OR EMAIL!